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Thursday, March 26


Thursday March 26, 2020 8:00am - 8:30am
PwC 300 Madison Avenue, New York, NY 10017


Welcome and Kick Off
Welcome to Future Workplace Summit Learn five key trends impacting the future workforce and workplace. Examine themes for this summit event and engage in an interactive session to share your big bets for the 2020 workplace.

avatar for Jeanne Meister

Jeanne Meister

Founding Partner, Future Workplace™
Founding Partner

Thursday March 26, 2020 8:30am - 9:00am
PwC 300 Madison Avenue, New York, NY 10017


Learn How PwC Is Advancing Worker Wellbeing
Many companies concerned about the future of work focus on the massive disruption of jobs, skills, and workforce demographics. All of this is important, but Mike Fenlon, Chief People Officer, PwC is starting with making worker wellbeing a priority in 2020! Learn how PwC, defines worker wellbeing as holistic: including assisting employees with their physical, mental, emotional, and spiritual wellbeing, and then identifying specific habits to inculcate wellbeing into the culture and fabric of individuals, teams, and the organization. Learn more about this in an interview conducted with Mike Fenlon on the Forbes column: Top 10 HR Trends That Matter Most in the 2020 Workplace.

avatar for Michael Fenlon

Michael Fenlon

Chief People Officer, PwC

Thursday March 26, 2020 9:00am - 9:45am
PwC 300 Madison Avenue, New York, NY 10017


Sharing the PwC Digital Transformation Story
PwC is embracing digital disruption and future- proofing the firm by significantly building the digital acumen of 50,000 US partners and staff. With an infinite learning mindset, we're breaking down traditional learning barriers to help our people embrace the digital revolution. They're learning and then doing - - building automations, digitizing operations and ultimately providing more value to our clients. This session will include take aways on what you can do to close the digital skills gap in your organization.

avatar for Sara Ley

Sara Ley

Digital Learning Strategist, PwC
avatar for Mike Pino

Mike Pino

Partner, PwC

Thursday March 26, 2020 9:45am - 10:15am
PwC 300 Madison Avenue, New York, NY 10017


Networking Break
Thursday March 26, 2020 10:15am - 10:30am
PwC 300 Madison Avenue, New York, NY 10017


Alumni of PwC Digital Acceleration Program Share The Impact of Digital Up-Skilling On Their Career
Thursday March 26, 2020 10:30am - 11:00am
PwC 300 Madison Avenue, New York, NY 10017


Advancing D&I in the Workplace: What Schneider Electric, the National Basketball Association, and Unisys Are Doing to Advance Diversity and Inclusion
Advancing and supporting diversity and inclusion is part of the forward looking organizations in 2020. This session will feature what a range of companies are doing to leverage the power of differences in the workplace.

avatar for Emma Engel

Emma Engel

CLO and Chief Diversity Officer, Unisys
avatar for Tina Mylon

Tina Mylon

Senior Vice President, Talent & Diversity, Schneider Electric
avatar for Milan Shah

Milan Shah

Partner - Asset and Wealth Management Practice, PwC

Thursday March 26, 2020 11:00am - 11:45am
PwC 300 Madison Avenue, New York, NY 10017


The CEO Action for Diversity & Inclusion™ Learn How Your Company Can Be Involved
CEO Action for Diversity & Inclusion is the largest CEO-driven business commitment to advance diversity and inclusion within the workplace. This commitment is driven by a realization that addressing diversity and inclusion is not a competitive issue, but a societal issue. Learn why and how more than 800 CEOs of the world’s leading companies and business organizations, are leveraging their individual and collective voices to advance diversity and inclusion in the workplace.

avatar for Gregory Johnson

Gregory Johnson

Director, National Quality Organization, PwC

Thursday March 26, 2020 11:45am - 12:15pm
PwC 300 Madison Avenue, New York, NY 10017


Networking Lunch
Thursday March 26, 2020 12:15pm - 1:00pm
PwC 300 Madison Avenue, New York, NY 10017


How to Solve the Talent & Expertise Dilemma Using Artificial Intelligence
The convergence of skills gap, low unemployment and disruptive technologies  has created massive talent shortages across a wide range of industries. This has become  one of the biggest strategic C-Suite topics. Companies & HR Leaders who can address this challenge will succeed. New technologies like augmented intelligence will empower employees & organizations to supercharge productivity, innovation and career development. Join us to learn how AI enables (and not eliminates)  employees and see how applying these best practices enables HR Leaders to take the initiative  and lead the C-Suite.

avatar for Oliver Muhr

Oliver Muhr

CEO, Starmind
avatar for Eric Storm

Eric Storm

Vice President, Americas, Starmind

Thursday March 26, 2020 1:00pm - 1:30pm
PwC 300 Madison Avenue, New York, NY 10017


Solving Business Problems with People Analytics
People Analytics is one of the fastest growing, most in- demand skill sets for human resource professionals today. Join Heather Whiteman, PhD and a panel of people analytics experts as they discuss ways to leverage the power of people analytics to drive business outcomes in organizations. Hear about the successes, challenges, and future possibilities for you to be able to utilize people analytics in your organization.

avatar for Heather Whiteman

Heather Whiteman

Lecturer - People Analytics, UC Berkeley Haas School of Business & Future Workplace Fellow

avatar for Paul Batten

Paul Batten

Vice President, Talent Analytics, Liberty Mutual Insurance
avatar for Geetanjali Gamel

Geetanjali Gamel

Director, Modeling & Insights, Johnson & Johnson
avatar for Sarah Gretczko

Sarah Gretczko

Senior Vice President, People Insights & Organization Intelligence, MasterCard
avatar for Bala Nagarajan

Bala Nagarajan

HR Executive Director - Employee Experience & People Analytics, GE

Thursday March 26, 2020 1:30pm - 2:15pm
PwC 300 Madison Avenue, New York, NY 10017


Leveraging Virtual Reality Training at Verizon Stores
Using virtual reality (VR) is becoming more of a reality for enterprise training purposes. While sometimes these two technologies are often referred to as one, there is a difference between them. While virtual reality creates a totally immersive simulation, augmented reality augments the user experience across multiple sensory modalities like visual or auditory to create a new employee experience. Learn from the team at Verizon on how VR is being used to train retail store personnel and how Verizon is exploring using VR beyond store training to soft skills training. The Verizon Corporate Learning team will share a demo and we have start a discussion on how these technologies are being used across multiple industries and use cases.

avatar for Pete Beck

Pete Beck

Director, Global Learning Technology, Verizon
avatar for Chrys Ennis

Chrys Ennis

Associate Director, Global Learning Technology, Verizon
avatar for Kevin Byrd

Kevin Byrd

Senior Manager of AR & VR Learning Technology, Verizon

Thursday March 26, 2020 2:15pm - 3:00pm
PwC 300 Madison Avenue, New York, NY 10017


Experiential VR for Immersive Learning: Leadership, Sales, Service, HR
Across industries and functions, soft or human skills are a clear differentiator in individual and team performance. They are both rare and valuable because they generally require real experience (mistakes, failure and reflection) to master. How would it transform your organization if your learners could practice high-stakes interpersonal skills in a safe and effective fashion? Powered by a blend of AI and live human interaction, experiential VR has become the ideal way to gain these essential skills and see rapid gains in leadership, communication, and empathy. It combines true human intelligence augmented by AI in order to unlock empathic potential in your workforce and ensure organizational readiness to perform.

Together we will explore:
  • The learning science behind human-in-the-loop VR 
  • How organizations are leveraging VR in areas like leadership development, customer service, and sales enablement
  • Quantifying success of human skills learning and connecting it to business impact

avatar for Mark Atkinson

Mark Atkinson

CEO, Mursion

Thursday March 26, 2020 3:00pm - 3:30pm
PwC 300 Madison Avenue, New York, NY 10017


Networking Break
Thursday March 26, 2020 3:30pm - 3:45pm
PwC 300 Madison Avenue, New York, NY 10017


Skills Based Hiring: How Companies Are Sourcing Non Traditional Workers & Up-Skilling Workers to Meet the Future Head-On
Companies are re-thinking where they source talent education and how they up-skill talent to meet their strategic goals. Learn from Penquin Random House why and how they are recruiting workers without a college degree and how Infosys is recruiting at liberal arts colleges for technical talent.

avatar for Scott Mason

Scott Mason

Executive Director, Strategy & Innovation, Future Workplace
avatar for Paige McInerney

Paige McInerney

Executive Vice President, Director of Human Resources, Penquin Random House

Thursday March 26, 2020 3:45pm - 4:30pm
PwC 300 Madison Avenue, New York, NY 10017


Closing Keynote: Infosys Talent Radar 2019: How the Best Companies get the Skills They Need to Thrive in the Digital Era
Organizations struggle to find the right talent to meet digital business needs. New technical skills alone are not enough to create successful transformation projects. Workforce development needs to evolve more holistically so that soft skills can integrate with talent transformation leading practices, and sustained. In mid-2019 Infosys Knowledge Institute conducted a worldwide study and surveyed over 1,000 senior management executives globally, at companies with over US $1 billion in annual revenue to understand the demand drivers of digital talent, the rising demand for skills, the skill gaps and what leading companies are doing to address it. Join us to learn about how Infosys analyzed key areas to create a Talent Readiness Index score.

avatar for Ravi Kumar

Ravi Kumar

President, Infosys

Thursday March 26, 2020 4:30pm - 5:15pm
PwC 300 Madison Avenue, New York, NY 10017


Thursday March 26, 2020 5:15pm - 6:00pm
PwC 300 Madison Avenue, New York, NY 10017


Escape Room
Join us to enter one of five immersive worlds and recover a priceless work of art, find lost gold or break out of prison. Your team will have one hour to complete the mission and escape. This adventure will be a one-of-a-kind tactile experience, requiring you to work as a team, and use your mind, body and all five senses. Confirm your participation early as there is limited space to join us for this exciting team experience.

Thursday March 26, 2020 6:30pm - 8:00pm
The Escape Game NYC 295 Madison Avenue, New York, NY 10017
Friday, March 27


Networking Breakfast
Friday March 27, 2020 7:30am - 8:00am
PwC 300 Madison Avenue, New York, NY 10017


Report from Davos: Artificial Intelligence @ Work: What Will the Expansion of Artificial Intelligence Mean for Jobs, Skills and the Future of Work?
Concern about a jobless future has never been greater. Nearly every day, an academic, researcher or Technology CEO suggests that in a world of artificial intelligence, workers will be a surplus. Not so says Ben Pring, Vice President of Cognizant Center for Future of Work. Ben is a frequent speaker at Davos and well as co- author of What to Do When Machines Do Everything will share the 42 jobs of the future he sees emerging- - from Data Detectives to Human Machine Teaming Managers and Machines Personality Designers. These are jobs your HR department will soon be faced with filling. Finally, we will culminate this session with an interactive activity for us to co- create some new jobs we believe are on the horizon in our organizations.

avatar for Ben Pring

Ben Pring

Vice President & Director, Cognizant Center for Future of Work and Co-author of What to Do When Machines Do Everything

Friday March 27, 2020 8:00am - 8:45am
PwC 300 Madison Avenue, New York, NY 10017


HR 3.0: How AI Will Re-Shape People Practices
With the proliferation of HR technology, the reality is that some HR roles and work will be automated, but new roles will be created to provide greater value to the organization. Savvy HR practitioners are not only embracing this change, but are also working on reinventing themselves and innovating ahead of the AI influx. Learn how Medidata is leading the way to re-inventing people practices.

avatar for Naveen Bhateja

Naveen Bhateja

SVP, Chief People Officer, Medidata

Friday March 27, 2020 8:45am - 9:15am
PwC 300 Madison Avenue, New York, NY 10017


Next Generation Learning & Development: The Case for Change and Signposts to the Future
What are the forces at work on the world of work, talent management, and workplace learning? Who are the Learning Organizations who are harnessing the power of a learning culture to remap customer, employee and social relationships. How can we see the future today, and what is our role in preparing our workforce for tomorrow?

avatar for Chris Pirie

Chris Pirie

Founder & CEO, Learning Futures Group & Former CLO, Microsoft

Friday March 27, 2020 9:15am - 9:30am
PwC 300 Madison Avenue, New York, NY 10017


Future Workplace Network Member TED TALKS: Sharing Next Generation Learning & Development Initiatives for 2020
In her book, Disrupt Yourself: Putting the Power of Disruptive Innovation to Work, Whitney Johnson says, “It is vital that we are equipped with the humility to understand that changing the world and keeping innovation alive require that we change ourselves.” Our Ted Talk like series includes leading-edge practitioners who are pushing the boundaries and disrupting the L&D practice in order to make it better and more relevant in the age of profound workplace disruption. Humility is the common thread across the innovators leaders and thinkers that we will hear from as they all seek to disrupt themselves and their current practice. We will discuss how to be a Learning Disruptor how you can disrupt your own practice to innovate and grow your impact– each speaker shares one strategy and includes case study examples from their own journey to chart the future or workplace learning.

avatar for Chris Pirie

Chris Pirie

Founder & CEO, Learning Futures Group & Former CLO, Microsoft

avatar for Gina Jeneroux

Gina Jeneroux

Chief Learning Officer, BMO Financial Group
avatar for Michael Bland

Michael Bland

Vice President and Chief Learning Officer, TIAA
avatar for Sharron Northern

Sharron Northern

Learning & Development, General Mills
avatar for Jose Pablo Vera Fernandez

Jose Pablo Vera Fernandez

CLO, Baker Hughes

Friday March 27, 2020 10:15am - 11:15am
PwC 300 Madison Avenue, New York, NY 10017


Networking Break
Friday March 27, 2020 11:15am - 11:30am
PwC 300 Madison Avenue, New York, NY 10017


Using AI to Reinvent the Candidate and Employee Experience
Select alumni will share their journey following completing the Using AI 4 HR course, and will share where they are in implementing a proof of concept for AI 4 HR. We will then break out into teams, and using Future Workplace's RAPID framework, will discuss the business problem AI is solving in the enterprise and how organizations are going about piloting proof of concept use cases, and finally what metrics they are targeting for successful deployments. Each team will have report out so we can learn from our alumni of Using AI 4 HR where they are on their journey.

avatar for Jeanne Meister

Jeanne Meister

Founding Partner, Future Workplace™
Founding Partner

avatar for Eric Miller

Eric Miller

Vice President, Global Talent Acquisition & Operations, ViacomCBS
avatar for Jason Renda

Jason Renda

Senior Global HR Business Partner, UST Global
avatar for Andrew Saidy

Andrew Saidy

VP of Talent Digitization, Schneider Electric

Friday March 27, 2020 11:30am - 12:00pm
PwC 300 Madison Avenue, New York, NY 10017


Networking Lunch
Friday March 27, 2020 12:00pm - 1:00pm
PwC 300 Madison Avenue, New York, NY 10017


Value-Based Leadership
In this session with Paul Ingram, the Kravis Professor of Business at Columbia Business School, learn how you can lead with your values and use your values as a lens to make better business decisions. Paul will share with case study examples how Value-based leadership improves the quality and ethics of your decisions and transforms organizational cultures.

avatar for Paul Ingram

Paul Ingram

Kravis Professor of Business, Columbia Business School

Friday March 27, 2020 1:00pm - 1:45pm
PwC 300 Madison Avenue, New York, NY 10017


Create Your Own Escape Room: Use Game Based Learning for Change Management
Learn how BC Hydro has created an Escape Room training program to further change management efforts with their engineers and project manager employees. The session will share key steps in using gamification for change management.

Corina, a strong proponent of gamification, specializes in using the customer experience to underpin information technology transformation, having worked for customer-centric companies like DP World, Procter & Gamble, and Emirates Airlines.

Linda has worked for BC Hydro for over 20 years, including Employee Engagement Manager for the Vancouver 2010 Olympic and Paralympic Winter Games. She has been at the forefront of using emotionally engaging video within the organization.

avatar for Corina St-Jacques

Corina St-Jacques

Senior Change Management Advisor, BC Hydro
avatar for Linda Mott

Linda Mott

Senior Change Management Advisor, BC Hydro

Friday March 27, 2020 1:45pm - 2:45pm
PwC 300 Madison Avenue, New York, NY 10017


Friday March 27, 2020 2:45pm - 2:45pm
PwC 300 Madison Avenue, New York, NY 10017